Privacy Policy

Collection of your Personal Information

The collection of personal data is necessary to rent a car. We ask for your name, address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. We gather this information from our Web Site and do not share this with any other companies

Use of your Personal Information

We maintain the personal information provided via this Web Site as part of our records to assist us to maintain and improve our administration and management of our car and van rental business. We will only communicate with you to market our services or to contact you regarding a booking

Financial Information

All transactions are made via secure payment solutions. We do not store credit card details nor do we share customer details with any 3rd parties

Third Party Web Sites

Our Web Site may contain links to third party web sites. We do not monitor or control the information collected when you choose to "click through" links to these websites

Control of your Personal Information

Customers are welcome to see the personal details records held about them at any time and to advise us of any amendments to keep the information up to date. We have strict procedures for storing and disclosure of personal information to prevent unauthorised access. Therefore we may ask for proof of identity before we disclose any information to you. Please address requests to:, Unit 1, WAllbridge, Frome, Somerset, BA11 5JZ.

Your Consent

By accessing the Web Site or by entering into a rental agreement with us and by giving us your personal details, you are agreeing to the collection, storage and processing of your personal information by

Policy Changes

If we decide to change our online privacy policy, we will post the changes here, so you will always know what information we gather and how we use that information.

In summary

We are committed to protecting your privacy. We will not share your details with a third party. We will only communicate with you to market our services, and those of our business partners. However, we reserve the right to pass your information to third parties, if obliged by law to do so

GDPR / Information sharing

We are committed to protecting the information we collect from you. However, the Hirer and, if you are not the Hirer, consent to your personal information (including name, address, photo and drivers licence details) and information concerning the Hirer and the hire of the vehicle under this Go Self Drive rental agreement (including details as to payment, accidents or claims or theft or damage to the vehicle, delays in vehicle return and any other relevant information) being shared with the police and other regulatory authorities, insurers and credit reference agencies, for the purposes of crime detection, risk management.For further information regarding GDPR, please visit policy and procedures

Cancellation Policy

Goselfdrive will refund you in full if you cancel a booking within 24 hours of placing and paying for the booking online or if you cancel more than 48 hours before the check out time

If you cancel your reservation more than 24 hours from the time of making the booking no refund will be made unless this is more than 48 hours before the agreed check out time

If you do not arrive to collect your pre paid vehicle (no show)

If you do not arrive to collect your vehicle at the time specified in the Reservation confirmation, and you do not let goselfdrive know that you are cancelling your hire as above, goselfdrive may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.